Sales. Service. Solutions.

Terms and Conditions of Sales & Rentals

All orders are accepted and processed in accordance with the following terms and conditions.

Terms and Conditions
Payment terms are net 30 days.
Delivery and Shipping: Ex Works (EXW) – a specified Ace Instruments’ facility. Ace Instruments is not responsible for any damages to goods that were delivered in good condition to the carrier. Any shortages or errors in shipping must be reported to Ace Instruments within 5 days.
Returns: product, parts or equipment returns require written authorization within 90 days of delivery. Returns must be unused and in original packaging, complete and accompanied by original purchase documentation and are subject to manufacturer inspection. Buyer or buyer’s representative is responsible for return shipping charges, tracking and insurance. Restocking fees may apply. Please contact an Ace Instruments Ltd representative for details.
Cancellation of an accepted order by Ace Instruments is by written authorization only. Restocking charges may apply.

Quotes
Written quotes are valid for 30 days from date of issue subject to availability unless otherwise specified. All quotes are in Canadian dollars. All prices are subject to appropriate sales taxes. Ace Instruments reserves the right to cancel, vary or suspend the operation of contract of sale if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, strikes, lock-outs, riot, hostilities, non-availability of materials or supplies of any other event outside the control of Ace Instruments; and Ace Instruments shall not be held liable for any breach of contract resulting from such event.

Limited Warranty
Warranties are as per manufacturer’s specifications.
Ace Instruments warrants to the Purchaser defects in workmanship for a period of 12 months from the date on which the work occurred. Defects in material are warranted as per the manufactures’ specifications. If defects occur, Ace Instruments shall, at it’s option, assist the Purchaser with warranty claims to the manufacturer, which may result in (i) repair to the Product at no charge, using new or refurbished replacement parts, (ii) exchange of the Product with a Product that is new or which has been manufactured from new or serviceable used parts that are at least functionally equivalent to the original Product or (iii) refund the purchase price of the product at which time the old Product will become the property of Ace Instruments.
Ace Instruments shall not be liable to compensate or indemnify the Purchaser, end user or any other party against any actions, claims, liabilities, injury, loss, loss of use, loss of business, damages, indirect or consequential damages, demands, penalties, fines, expenses (including legal expenses), obligations and causes of action of any kind arising wholly or partly from negligence or omission of the user or the misuse, incorrect application, unsafe application, incorrect storage and handling, incorrect installation, lack of maintenance, improper maintenance or improper operation of products furnished by Ace Instruments.

Rentals
The lessor is responsible for any damages to equipment while in their care, custody or control.